Hi Netrunner family. Kevin (VP of Product) and Serenity (VP of Engagement) here.
First of all we’d like to cut to the chase and apologize for the timing of our name change announcement, particularly with regard to the new card backs which Midnight Sun will ship with. We are so sorry for the stress and burden this has caused to the community, and are going to do better in future. We know we dropped the ball on getting this information out before Midnight Sun’s release, and take full ownership of the problem it has caused.
We recognize that, by not letting you know about this beforehand, we created the appearance that we were trying to increase our sales by hiding this change. The actual truth is that we were laser focused on executing preview season and getting Midnight Sun out the door, and that focus led us to miss the impact this would have on the community.
We know we let some of you down and we hope you accept our apology.
The question now is what we are going to do to rectify the situation. To that end, we have put the following things in place which we hope will address the concerns players have raised.
Open and Transparent Communication
Although we are committed to being open and transparent, we sometimes fall short of that standard. We are renewing our commitment to being available to the community and making you all more aware of what we are working on, and what impact it will have on the game.
Product Status Page
In order to help foster this transparency, we have created a Product Status Page so that the community can easily see the current status of our sets, including the remasters to our older sets. We will use this to highlight current projects we are working on, known issues with any of our sets, and plans for future work. We hope this will help eliminate confusion about the current status of sets and what the future holds for our products.
Please visit the Product Status Page to see the current status of our products and projects.
Product Support Page
Many questions come up about our products and we don’t have a centralized place where you all can find answers and get support. We have therefore created a Product Support Page where we will be posting FAQs and ways to contact us. Right now there isn’t anything up on that page, but we will be updating it in the coming weeks.
Please visit the Product Support Page for any questions or issues about our products.
Product Exchange Program
We realize that a number of people purchased all NISEI products when Midnight Sun came out, expecting consistency between all our products, and were disappointed to find out about the new card backs after placing their orders. We also underestimated the number of players who play with no sleeves or clear sleeves. This created a situation where people felt that the rug was being pulled out from under them, and that they might have made a different purchasing decision if they knew that information beforehand. We understand this frustration, so we created an exchange program to make this right. When we reissue our older sets with the new card backs, you may be eligible to exchange your current cards for an updated set.
Please visit this page to learn more about the program.
Purchasing the Remasters
The remastered cards will update the card backs, rules text, card frames, and fix various other issues. We will be retiring the previous versions of each set that is remastered, so that, eventually, our products will be consistent across the board. If you want the new remastered cards and want to continue supporting our work, they will be available to purchase upon release. This is a long-term project involving a great deal of work, and we do not expect all our previous products to be remastered until well into 2023.
Previous Sets are Still Legal
All the sets we have released, irrespective of their card backs, will remain legal to play at all competitive levels. If you don’t mind the different card backs and do not wish to take advantage of the Product Exchange Program, by all means continue using the cards, using opaque sleeves to play with them.
Once again, we want to offer our sincerest apologies for the poor timing of our message. We hope this update alleviates some of the stress some of you were feeling. If you still have concerns or want to chat with either of us, you can reach us at email@example.com.
Kevin and Serenity